Refund and Returns Policy

Return & Refund Policy for Rudradevaa

Effective Date: [07-03-2024]

Thank you for shopping at Rudradevaa! We are committed to providing you with high-quality rudraksha products and exceptional customer service. However, we understand that there may be instances where you need to return a product or request a refund. Please read our Return & Refund Policy carefully to ensure you are fully aware of your rights and obligations when it comes to returns and refunds.

1. Returns

1.1. We accept returns within 7 days of the purchase date for any reason, provided that the product is unused, undamaged, and in its original packaging. To initiate a return, please contact our customer service team at [+91-7617655575 or mail to contact.rudradevaa@gmail.com] to obtain a Return Merchandise Authorization (RMA) number.

1.2. Once you have received your RMA number, please securely package the item(s) you wish to return and include the RMA number on the outside of the package. Please note that we are not responsible for return shipping costs unless the return is due to our error or a defective product.

1.3. Upon receipt of the returned item(s), our team will inspect them to ensure they meet our return criteria. If the return is approved, we will process a refund to the original method of payment within [7-10] business days. Please note that shipping and handling fees are non-refundable.

2. Refunds

2.1. If you believe you are entitled to a refund for reasons such as receiving a defective product, incorrect item, or if the product does not meet your expectations, please contact our customer service team within 3 days of receiving the product.

2.2. To request a refund, please provide a detailed explanation of the issue along with any supporting documentation or images to help us assess the situation accurately.

2.3. Once we have reviewed your refund request, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within [7-10] business days.

3. Exceptions

3.1. Please note that certain items, such as personalized or custom-made products, may not be eligible for return or refund unless they are defective or damaged upon arrival.

3.2. We reserve the right to refuse returns or refunds if the product has been used, damaged by the customer, or if it does not meet our return criteria outlined in this policy.

4. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us at [+91-7617655575 or mail to contact.rudradevaa@gmail.com]. Our customer service team will be happy to assist you and provide further clarification if needed.

By making a purchase on rudradevaa.com, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this Return & Refund Policy.

Thank you for choosing Rudradevaa for your rudraksha product needs!